Shipping policy

Thank you for visiting and shopping at iwilllast.com. The following information sets out the terms and conditions that constitute our Shipping Policy.

 

Covid-19 Delivery issues

Please note due to issues with COVID-19 many carriers including Australia post have suspended some of there services, removed guarantees on delivery times and have increased there delivery estimations. Unfortunately carrier delays are out of our control we advise that you check with Australia post for updated delivery times https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

 

International orders can be sent via express services please contact us to arrand this if you require at hello@iwilllast.com

 

Please also note that all orders are sent from Sydney Australia should there be current COVID-19 government restrictions placed on the movement of the general population our processing times will increase.

 

 

1.     Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

 

2.     Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within one to two business days We will contact you for some reason if there are any delays.

 

3.     Shipment Locations

iwilllast.com ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at Hello@iwilllast.com.

 

4.     Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

  1. Express domestic Shipping: The order will arrive within 1-3 days business days from dispatch.
  2. Standard domestic Shipping : The order will arrive within 5-10 days business days from dispatch.
  3. International shipping: currently we only offer standard shipping on our website express can however be organized on request, shipping estimates are available https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

 

  1. Please note:
  2. Business day means Monday to Friday, except holidays.
  3. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
  • When placing your order, we consider these factors when calculating the Estimated Delivery Date:
  1. Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
  2. We will not be responsible for wrong shipping address if you provide incorrect information.

 

5.     Tracking Options

iwilllast.com aims to provide visibility and transparency throughout the shipment process .Once your order is confirmed and shipped, you will receive a link to track your package.

 

All orders delivered within Australia automatically have tracking except for sample packs and subscriptions.

 

International orders are sent with Australia post. This service comes with tracking and your tracking number will be sent to you once it has been posted with the exception of sample packs and subscriptions. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

 

6.     International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. iwilllast.com is not responsible for any possible customs and taxes applied to your order. We have no control over the

process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree

that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

 

7.     Damages  

If there is any damage to the packaging on delivery, contact us immediately at

Hello@iwilllast.com.

 

8.     Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbor. iwilllast.com politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at Hello@iwilllast.com to report missing or lost packages.

 

9.     Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page,https://iwilllast.com/pages/faq, or contact us at Hello@iwilllast.com.